Question 1

Do you charge for samples?

Accepted Answer

Clients are responsible for payment of any samples produced as part of the design process. Samples are non-refundable.

Question 2

What are your design fees?

Accepted Answer

We tailor every proposal to your specific needs. Design estimates are based on the scope of work for the program and payment is due prior to starting any design work.

Question 3

How long does it take to see samples of my designs?

Accepted Answer

Depending on the number of positions and program size, samples take anywhere from 2-6 weeks.

Question 4

Do you have minimums?

Accepted Answer

We are proud to offer our clients no minimums on most uniform pieces.

Question 5

How long is production of an order?

Accepted Answer

Custom uniforms are produced and shipped in 4-6 weeks.

Question 6

When should I place my order?

Accepted Answer

When placing an order, make sure you account for receiving, fitting, and alteration time prior to your opening date in addition to our 4-6 week production time.

Question 7

Do you do alterations and installations?

Accepted Answer

We do not offer alteration services, however, when assisting with an installation, we will work closely with local alteration companies or property personnel to make sure the program is tailored based on the approved designs.

Question 8

What is a style guide?

Accepted Answer

A style guide is a digital document that outlines the approved uniform designs, plus suggested footwear to complete the look, care instructions, grooming standards, and guidelines for non-uniformed positions.

Question 9

What is the return policy?

Accepted Answer

We have no return policy as all garments are custom made.

Question 10

Privacy policy

Accepted Answer

Our privacy policy is pending.

Frequently asked questions